Privacy Policy

Hotel Bhavya ("we", "us", or "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.hotelbhavya.com or make a booking with us.

By using our website or making a reservation, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect the following types of personal information:

• Full name and contact details (phone number and email address)
• Check-in and check-out dates and room preferences
• Payment information (processed securely through authorized payment gateways)
• Government-issued ID details as required by law for hotel guest registration
• IP address and browser information collected automatically when visiting our website

2. How We Use Your Information

We use the information collected for the following purposes only:

• To process and confirm your room booking and reservation
• To send booking confirmation and stay-related communication via phone or WhatsApp
• To comply with legal requirements including guest registration as mandated by the Government of India
• To improve our website and services based on user feedback
• To respond to inquiries and customer support requests

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Your personal information is stored securely and is accessible only to authorized hotel staff.

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• With government authorities as required by law (e.g., local police station guest register)
• With authorized payment processing partners solely to complete your transaction
• With service providers who assist in operating our website, under strict confidentiality agreements

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for marketing communications at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Guest registration records are retained as per the requirements of applicable laws in India.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: